Consulting

Organizations are increasingly dependent upon Information Technology (IT) to satisfy their corporate aims and to meet their business needs. This growing dependency leads to increased demand for quality IT operations with service levels matched to the needs of the business and users as they change and evolve.

The basic requirement of any business, regardless of size or type, is to provide an cost-efficient IT service that is reliable, secure, consistent, and of the highest quality.

As more and more organizations conduct business electronically and rely on the Internet; reliability, interoperability, flexibility and cost-effective IT operations are critical to overall business success.

IT operations must be operated effectively and methodically to achieve the required levels of operational excellence as systems become more complex. Achieving quality of service and reducing total cost of ownership (TCO) depends not only on technology but also on disciplined operational processes and skilled, qualified people.  Quality of service cannot be achieved simply buy buying technology.

South West ComputAble provides technology-based services and solutions to its business market through its three core-service offerings, namely:

Consulting

South West ComputAble identifies IT Solutions that will help align our clients’ business and IT strategies. By aligning these two areas, SWC helps customers realise true returns on their investment.

South West ComputAble’s approach comprises the following phases:

• Phase 1: Understand the Business
• Phase 2: Understand the Environment
• Phase 3: Identify Value Solutions
• Phase 4: Identify Costs, Benefits and Risks
• Phase 5: Produce Findings and Recommendations

The following areas are typically covered through the identification of IT solutions:

• IT Environment Analysis
• Business and IT Alignment
• Network and Infrastructure Design
• Information Management Strategy

Implementation

Creating a business solution on-time and within budget requires a proven approach. To achieve this SWC utilises the internationally recognized Microsoft Solutions Framework (MSF). MSF provides proven practices for planning, designing, developing, and deploying successful IT solutions. MSF consists of principles, models, and disciplines for managing people, process and technology elements of IT projects.

Microsoft Solutions Framework (MSF) comprises the following phases:

• Phase 1: Envisioning
• Phase 2: Planning
• Phase 3: Developing
• Phase 4: Stabilising
• Phase 5: Deploying

South West ComputAble is positioned to offer an end-to-end business solution to its customers. Through the use of our strategic partners, we are able to ensure that our customers receive the latest and highest quality solutions available.

The list of services available within our implementation services suite include:

• Network Implementation
• Desktop, Cloud and Servers Implementation
• Availability and Storage
• Messaging and Collaboration
• Security Solutions
• Web Marketing Services

Management

Today’s connected infrastructure demands robust IT operations that are service-oriented, support changes in IT life cycle management, and improve the bottom line to the business.

To deliver the host of Solution Management Services, SWC makes extensive use of the Microsoft Operations Framework (MOF). MOF enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of IT solutions built using Microsoft products and technologies. MOF addresses the people, process, technology, and management issues pertaining to operating complex and distributed IT environments.

The Framework comprises the following phases:

• Phase 1: Changing
• Phase 2: Operating
• Phase 3: Supporting
• Phase 4: Optimising

The following list comprises the Solution Management Services available from SWC:

• Preventive Maintenance
• Emergency Response
• Business Continuity
• Internet Services